Here at Wedding Bouquet Kits we do except returns within 15 days of shipment arriving. In order to receive a full refund all items must be in the same condition as sent. You can not build your kits then decide to return.
Upon returning the customer is responsible for the shipping fees to return it back to us. Once we receive the package we will look over the items to make sure everything is in good condition. All items need to be accounted for before processing a refund (minus any shipping costs). If you received free shipping when originally purchased we will still deduct the shipping fees that we were charged to ship.
If your package is missing any items or they are damaged we have the right to remove the appropriate refund amount for those items.
To start a refund please send us an email letting us know your package is heading back to us. Once we receive your package we will contact you.